9j99 Terms and Conditions

1 General Information and Introduction

9j99 (hereinafter referred to as "platform", "we", "us") is an online gaming platform that provides casino games, sports betting, and other gaming services to users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between you ("user", "member", "you") and 9j99.

By registering on 9j99, using the platform, or participating in any game, you are considered to have fully understood and accepted all provisions of these Terms. If you disagree with any part of these Terms, please do not use the platform.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which form an integral part of this document.

2 Eligibility and Account Registration

2.1 Age and Eligibility

To open an account on 9j99 and use the platform, you must meet the following requirements:

• You must be 21 years of age or older.
• You must be a fully mentally competent adult.
• You must register using your own genuine information — opening an account on behalf of another person is prohibited.
• Each person may open only one account.
• You must not be a resident of any country or jurisdiction where online gaming is completely prohibited.

2.2 Registration Process

During registration you must provide accurate and complete personal information, including your full name, date of birth, email address, and mobile number. Providing false information will result in immediate account closure and all funds may be forfeited.

2.3 Password and Security

It is your responsibility to keep your account password completely confidential. Any unauthorized access or suspicious activity on your account must be reported immediately to [email protected]. Sharing your login credentials with anyone else is strictly prohibited.

3 Account Verification (KYC)

9j99 follows a KYC (Know Your Customer) process on its platform. You may be asked to submit the following documents for identity verification at any time if required:

• A photocopy or scan of your National ID Card (NID) or passport
• A utility bill or bank statement as proof of address
• Proof of ownership of your payment method (such as a bKash or Nagad account screenshot)
• A recent selfie photo

9j99 reserves the right to hold withdrawals until the verification process is complete. All submitted information will be kept secure in accordance with our Privacy Policy.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

The following methods are available for depositing funds on 9j99:

• bKash
• Nagad
• Rocket
• Upay

The minimum deposit amount is ৳100 (for each method). The maximum deposit limit may vary depending on account level and verification status. It is advisable to save the transaction reference number when making a deposit.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. However, this time may increase if verification is required. The following conditions apply to withdrawals:

• Withdrawals cannot be made until any active bonus wagering requirements on the account have been completed.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be held if account verification has not been completed.
• The right to hold withdrawals is reserved if fraudulent activity is suspected.

4.3 Transaction Liability

9j99 will not be held responsible if funds are sent to an incorrect account number. Users must always verify the correct details before completing a transaction. Any issues with a transaction must be reported to [email protected] within 24 hours.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to ৳5,000. To use this bonus, a 10x wagering requirement must be met. This means that if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before it can be withdrawn.

5.2 General Bonus Terms

• Each promotional offer has its own terms, which are clearly stated alongside the offer.
• Collecting bonuses using multiple accounts is strictly prohibited.
• Bonuses cannot be converted to cash, but winnings can be withdrawn once wagering requirements are met.
• 9j99 reserves the right to change or cancel any promotional offer at any time.
• If bonus abuse is suspected, the bonus may be cancelled and the account may be temporarily suspended.

5.3 VIP Program

The 9j99 VIP program has three tiers:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.8%

Advancement to a higher tier is determined based on overall gaming activity and contribution to the platform. Changes to VIP tier status are at the discretion of 9j99.

6 Gaming Rules and Fair Play

6.1 Game Outcomes

All game outcomes on 9j99 are determined by a certified Random Number Generator (RNG) system. Game results are completely impartial and are not influenced by any staff member or third party. Each game result is independent of previous results.

6.2 Technical Issues

If a game is interrupted due to a technical error or server issue, 9j99 follows the policy below:

• If a game is incomplete, the bet will be refunded.
• If a game is completed but the result was not recorded, the matter will be settled according to server logs.
• In the event of a prolonged server outage, a fair resolution will be sought for affected players.

6.3 Provider Terms

The individual terms and conditions of all game providers, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, apply. For any technical errors in games from these providers, the decision of the relevant provider will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on 9j99 and may result in account termination and forfeiture of funds:

• Creating or operating multiple accounts
• Providing false or misleading personal information
• Engaging in bonus hunting activity
• Using any software, bot, or automated system to play games
• Knowingly exploiting any technical error on the platform
• Using the platform for money laundering or any other illegal financial activity
• Engaging in harassing or offensive behavior toward other members
• Placing bets or making deposits using funds belonging to a third party
• Infringing or copying the platform's intellectual property

8 Responsible Gaming Policy

9j99 believes that gaming is a form of entertainment and should never be a source of financial stress or mental distress. We are firmly committed to responsible gaming.

8.1 Self-Control Tools

9j99 provides users with the following tools:

• Setting deposit limits (daily, weekly, or monthly)
• Setting bet limits
• Setting session time limits
• Temporary account break (cooling-off period)
• Permanent self-exclusion

8.2 Minor Protection

Anyone under the age of 21 is completely prohibited from accessing the platform. Parents and guardians should monitor their children's internet use and use parental control software where necessary. Any account identified as belonging to a minor will be closed immediately.

For more details on responsible gaming, please visit our Responsible Gaming page.

9 Privacy and Data Security

9j99 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all data transmissions secure.

The information you provide may be used for the following purposes:

• Account verification and management
• Transaction processing and settlement
• Fraud prevention and security
• Legal and regulatory compliance
• Customer service

9j99 never sells your information to third parties. To read our full data protection policy, please visit our Privacy Policy page.

10 Limitation of Liability

To the maximum extent permitted by applicable law, 9j99 accepts no responsibility for the following:

• Losses caused by technical issues, server outages, or internet connection failures
• Financial losses resulting from losing a game — gaming is an activity that carries risk
• Damages caused by third-party websites or services
• Damages caused by unauthorized use of your account if you failed to keep your login information secure
• Unforeseen circumstances (force majeure) such as natural disasters, government directives, etc.

11 Account Closure and Restrictions

11.1 Closure by 9j99

9j99 reserves the right to close an account without notice in the following circumstances:

• Violation of any provision of these Terms and Conditions
• Fraudulent, illegal, or suspicious activity
• Failure to verify the account or providing false information
• Compliance with legal or regulatory requirements

11.2 Closure by the User

You may request to close your account at any time by emailing [email protected]. All pending withdrawals must be settled before the account is closed. Any remaining balance after closure will be refunded following verification.

12 Changes and Amendments to the Terms

9j99 reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, we will post a notice on the platform or inform you via your registered email.

Continued use of the platform after any changes will be considered full acceptance of the new Terms and Conditions. The latest effective version will always be available on this page. Previous versions are retained by us and can be provided upon request if needed.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform in Bengali

We take all complaints seriously and aim to resolve them promptly. When submitting a complaint, please include your account ID and relevant details so we can provide a quick resolution.

Visit other important pages on our site: About Us, Privacy Policy, Responsible Gaming and FAQ.