9j99 Privacy Policy
Your personal information is completely safe with us. We are transparent about how we collect, use, and protect your data.
This privacy policy applies to users of the 9j99 platform. By using the site, you are considered to have fully accepted all terms of this policy. Please read this policy carefully.
Introduction
9j99 is a trusted online gaming platform operated for users in Bangladesh. We place the highest importance on the privacy of our users and are fully committed to keeping their personal information secure.
This privacy policy explains how 9j99 collects, stores, uses, and where necessary shares your personal information with third parties. This policy applies to our website, mobile version, and all associated services.
By using the 9j99 platform to create an account, manage transactions, or access any of our services, you voluntarily consent to the processing of your information under this privacy policy.
What Information We Collect
We collect the following types of information as needed to create accounts and operate services on 9j99:
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Active email address
- National ID card or passport details (when identity verification is required)
- Address and residential details
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number (for transactions)
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical and Usage Information
- IP address and device identifier information
- Browser type and operating system details
- Duration and patterns of site usage
- Game play history and preferences
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
- Details of messages and requests submitted via live chat
- Communication information sent by email
- Support and issue resolution records
Purpose of Data Use
9j99 uses collected information only for lawful and specific purposes. We use your information for the following reasons:
- To create, manage, and verify accounts
- To securely process deposit and withdrawal transactions
- To verify user age and enforce the 21+ policy
- To prevent fraud, money laundering, and other unlawful activities
- To ensure platform functionality and security
- To inform users about game updates, bonus offers, and relevant information
- To provide customer support and resolve issues
- To ensure compliance with responsible gaming policies
- To meet legal obligations and satisfy regulatory requirements
- To improve platform quality and enhance the user experience
Data Sharing Policy
9j99 does not sell your personal information to third parties or share it for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Minimum necessary information may be shared with trusted service providers for transaction processing, payment verification, and technical support. These partners are contractually bound to comply with 9j99's privacy standards.
4.2 Legal Obligations
Information may be disclosed to authorities when required by court order, a lawful request from law enforcement agencies, or applicable law.
4.3 Fraud Prevention
Information may be shared where necessary to detect and prevent suspicious financial activity, fraud, or deceptive conduct.
9j99 never sells or rents your information to advertisers, marketing agencies, or unrelated third parties.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 9j99 website to provide the best possible experience.
5.1 Types of Cookies
- Essential Cookies: Indispensable for core site functionality — maintaining login sessions, security verification, and so on.
- Functional Cookies: Help remember your preferences and settings.
- Analytical Cookies: Collect anonymous statistics to monitor and improve site usage.
5.2 Cookie Control
You can disable cookies through your browser settings. However, disabling certain essential cookies may limit some site functionality or cause parts of the site to not work correctly.
Data Security Measures
9j99 has implemented industry-standard technical and organisational measures to protect your personal and financial information:
- SSL/TLS Encryption: All data transmitted on the site is protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Access Control: Only authorised personnel have access to user information.
- Security Monitoring: Systems are monitored around the clock to detect suspicious activity.
- Regular Security Audits: Regular audits are conducted to identify platform vulnerabilities.
- Two-Factor Authentication: An additional security layer to protect your account.
Even so, no transmission of information over the internet is entirely risk-free. While we strive to ensure the highest level of protection, we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to use a strong password.
Data Retention Period
9j99 retains your information only for as long as necessary. The following factors are considered when determining retention periods:
- Personal information is retained for the entire period your account remains active.
- Financial transaction records are retained for a defined period after an account is closed or deactivated due to legal and regulatory requirements.
- Information related to fraud investigations or legal matters is retained until the investigation is complete.
- Where applicable law requires certain information to be retained for a longer period, that period will be followed.
Once the defined retention period has ended, your information is securely deleted or permanently anonymised.
Your Rights
9j99 respects your rights regarding the protection of your information. You have the following rights:
8.1 Right to Access
You can find out at any time what information 9j99 holds about you. Contact us to make this request.
8.2 Right to Rectification
If information in your profile is incomplete or incorrect, you may request a correction. This can be done through account settings or via live chat.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, this request may not be fully fulfilled.
8.4 Right to Object to Processing
You may object to certain types of data processing, particularly where your information is used for marketing purposes.
8.5 Right to Withdraw Consent
Where data processing is based on consent, you may withdraw that consent at any time. However, processing completed prior to withdrawal will remain lawful.
To exercise these rights, contact our support team via live chat or by email at [email protected]. We will respond to your request within a reasonable time.
Protection of Minors
9j99 strictly prohibits providing services to anyone under the age of 21. This platform is for users aged 21 and over only.
We do not intentionally collect information from minors. Age is verified at registration and proof of identity may be requested if needed. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.
If you believe a minor has registered on our platform, please contact us.
Policy Changes
9j99 reserves the right to amend or update this privacy policy at any time. If changes are made, you will be notified in the following ways:
- The updated policy will be published on this page and the "Last Updated" date will change.
- For significant changes, a notification will be sent to your registered email address.
- A notification may be displayed after you log in to the platform.
Continued use of the site after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, feedback, or complaints about this privacy policy, you can contact us:
- Email: [email protected]
- Live Chat: 24 hours a day, 7 days a week support in Bengali
- Response Time: Email enquiries are responded to within 2 business days.
We respect your privacy and take every request you make seriously. We sincerely thank you for staying with us and choosing 9j99.